Home / RETURN AND EXCHANGE POLICY

Thank you for shopping at mistoreph.com! If you’re not completely satisfied with your purchase, you may request for return and exchange.

  1. This return and exchange policy only covers items purchased at www.mistoreph.com
  2. Merchandise with factory defect or damage may be returned and exchanged within 7 days from the date of receiving your order. Returned items will still be subject to inspection and evaluation.
  3. For return and exchange requests, please email us your complete order information form at online.sales@mistoreph.com. Please use the order number as the subject of the email.

    Once you’ve sent the request, kindly wait for our Customer Support to get back to you regarding the status of your return and exchange request.

    Order Information Form:
  • Your Name (as it appears on your order):
  • Order Number:
  • Proof of Purchase:
  • The item(s) you wish to return:
  • Reason for return or exchange:
  • Other applicable photos that may support your request:
  1. Return and exchange requests must be accompanied with the invoice or receipt that is clear and readable. The invoice and receipt must not be tampered or altered. Request(s) and/or item(s) that are not accompanied with the original receipt is/are not eligible for return and exchange.
  1. All return and exchange requests are subject to inspection and evaluation. All packages, including original box/containers, tags, booklets/manuals, plastics and shrink wrap must be unmarked and not defaced in any manner and must be included when returning the merchandise.
  1. Products purchased with a discount can be exchanged based on the net amount after discount.
  1. In case the replacement product or its close variant are not available in stock, the customer may choose another item of the same or higher value, depending on stock availability. The customer will be charged the difference for a replacement item with a higher value.
  1. Customers may return or exchange item(s) using the following options:
  1. Within NCR - Customers within NCR may opt to return defective item(s) at any Mi Stores and Mi Kiosk branches. Please see table for Mi Branches in NCR.

MI STORES IN NCR

MI KIOSKS IN NCR

Mi Store Lucky Chinatown

Mi Kiosk Centris Station

Mi Store Market! Market!

Mi Kiosk Fisher Mall Malabon

Mi Store Robinsons Place Manila

Mi Kiosk Fishermall Quezon Ave

Mi Store SM City North Annex

Mi Kiosk SM Bicutan

Mi Store SM Mall of Asia

Mi Kiosk SM Center Sangandaan

Mi Store SM Megamall

Mi Kiosk SM City Manila

Mi Store SM Southmall

Mi Kiosk Ayala Terraces

Mi Store Starmall Alabang

 

Mi Store Trinoma

 

Mi Store SM City Fairview

 

Mi Pop-up Store Rockwell Power Plant

 

Mi Store UP Town Center

 

Mi Store SM Cubao
Mi Store SM Makati

Mi Store Robinsons Galleria

Mi Store Uptown Mall

Mi Store SM Aura Premier

2. Outside NCR– Customers outside NCR may return the defective item(s) by sending it back to the Head Office located at 46 Joy Street, Grace Village, Quezon City or by dropping it off at the following branches:

MI STORES OUTSIDE NCR

MI KIOSKS OUTSIDE NCR

Mi Store SM City Legazpi

Mi Kiosk SM City Bacoor

Mi Store SM City Clark

Mi Kiosk SM City Cabanatuan

Mi Store SM City Pampanga

Mi Kiosk SM Center Dagupan

Mi Store SM City Santa Rosa

Mi Kiosk SM City Baguio

 -

Mi Kiosk SM City Cebu

 -

Mi Kiosk SM City Urdaneta Central

 -

Mi Kiosk SM City San Mateo

 -

Mi Kiosk SM Center Imus

 -

Mi Kiosk Marquee Mall

- Mi Kiosk Trece Martires
- Mi Kiosk Vista Mall Pampanga

 * Kindly take note that the customer will shoulder the shipping expenses.

  1. We reserve the right not to replace items that have already been tampered or vandalized by the customer.
  1. We can only accept returns of purchases made from www.mistoreph.com. Item(s) purchased at a 3rd party or other resellers must be returned directly to them and is/are subject to their return and exchange policy.
  2. As stipulated in the Consumer Act of the Philippines, the following are not entitled to an exchange:
    a. Damage caused by mishandling
    b. Change of mind